Bk ok Privacy Policy — Your data is completely secure

Bk ok (bkok.wine) is a trusted online gaming platform serving millions of users across Bangladesh. Our Privacy Policy is our commitment to you — a clear, transparent explanation of how, why, and where your personal information is used.

This privacy policy applies to all services on the bk ok platform — including the website, mobile app, and live chat support. By using our services, you are considered to have accepted this privacy policy.

Bk ok has established this policy in compliance with Bangladesh's Digital Security Act and international best practices for data protection. You will be notified in advance of any changes.

Bk ok only collects information necessary to provide our services — nothing more. The table below details exactly what types of data are collected:

Bk ok collects your information through various methods, ensuring your consent and full transparency at every step. The primary sources of data collection are outlined below:

• Direct input: Information you provide through the registration form, KYC verification process, and support chat.
• Automatic collection: Device and session information collected via cookies, log files, and tracking technologies while using the platform.
• Payment Providers: Financial information required when transactions are completed via Mobile Pay, Nagad, or Rocket.
• Verification services: Information received from third-party KYC services to verify your age and identity.
• Referral: If you join through a friend's referral, a limited amount of information may be shared.

At every stage of data collection, you are clearly informed why the information is being requested and how it will be used.

Bk ok uses your data only for specific, legitimate purposes — nothing beyond what's necessary or authorised. The following uses apply in accordance with your privacy policy:

• To create, verify, and manage your account.
• To process financial transactions, including deposits and withdrawals.
• To provide bonuses, promotions, and personalised offers.
• For providing customer service and support.
• To prevent fraud, money laundering, and misuse.
• For account monitoring under the Responsible Gaming policy.
• To improve platform functionality and security.
• To meet legal obligations and comply with regulatory requirements.

Bk ok never sells your personal data to third parties. However, limited information may be shared in specific circumstances:

• Payment Providers: Only the necessary information is shared with Mobile Pay and Nagad to process transactions.
• KYC Services: With authorized verification agencies for identity verification purposes.
• Legal Authority: To relevant authorities under court orders or legal obligations.
• Technology partners: Contracted technology providers who operate the platform — they work under strict confidentiality agreements.

Bk ok uses the latest technology to protect your data. Our security systems operate to the highest industry standards, ensuring your privacy is protected at every level.

• SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): OTP verification for an added layer of security at login.
• Encrypted Storage: All sensitive information is stored in an encrypted state in the database.
• Regular audits: Third-party security experts conduct regular system audits.
• Suspicious activity detection: Our AI-powered system instantly detects unusual login attempts or transactions.
• Staff Training: All our staff receive regular training on privacy policy and data protection practices.

Keep in mind, however, that no one can guarantee 100% security on the internet. So always keep your password secure and avoid logging in on unfamiliar devices.

Bk ok uses cookies on its website and app to enhance your experience. Cookies are small text files saved to your device that help remember your preferences on future visits.

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain features to not function properly.

Bk ok respects your data rights. You may exercise any of the following rights at any time:

Bk ok retains your data only for as long as necessary. Core information is kept while your account remains active. After account closure:

• Financial transaction records may be retained for up to 5 years as required by law.
• KYC verification data may be retained for up to 3 years for regulatory compliance.
• Gaming logs and session data are generally deleted within 1 year.
• Personal identification data will be promptly deleted upon your request.

Data retained solely due to legal obligations is securely deleted once the retention period expires.

For any questions, concerns, or complaints regarding this Privacy Policy, please reach out directly to our Data Protection team:

• Email: support@bkok.wine
• Response time: Within a maximum of 72 hours.
• Live Chat: Log in to the platform and use the support chat directly.

We take every complaint seriously and strive to resolve it promptly. Your trust and confidence mean the world to us.